Moonlit Moments
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Terms and conditions
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MOONLIT MOMENTS

TERMS & CONDITIONS

  1. Booking & Payment: Booking is confirmed only upon receipt of the applicable payment. The amount paid is towards the selected package/slot and services.
  2. Timings: Guests are requested to arrive on time. Any delay in arrival will not automatically extend the booked slot.
  3. Cancellation: Once a booking is confirmed, cancellation/refund will be subject to the cancellation policy communicated at the time of booking.
  4. Electrical / Technical Defects: Moonlit Moments will make reasonable efforts to ensure that all electrical, lighting, projector, sound, AC and other equipment is functioning properly. In the event of an unforeseen electrical or technical defect which materially prevents the booked experience from being provided, the maximum liability of Moonlit Moments shall be limited to a refund of the amount actually paid for the affected booking. No additional compensation, damages, loss of opportunity, travel expenses, consequential loss or any other claim shall be payable.
  5. Limitation of Liability: In all circumstances, the total liability of Moonlit Moments, whether arising from contract, negligence or otherwise, shall not exceed the actual booking fee paid by the customer for the relevant booking.
  6. Personal Belongings: Customers are responsible for their personal belongings. Moonlit Moments shall not be responsible for loss, theft or damage to personal items.
  7. Damage to Property: Any intentional or negligent damage caused to the premises, furniture, equipment, décor or other property by the customer or members of their group may be recovered from the customer.
  8. Safety & Conduct: Guests must follow reasonable safety instructions and staff directions. Any unsafe, abusive, disruptive or inappropriate behaviour may result in termination of the session without refund.
  9. Children: Children must remain under the supervision and responsibility of their accompanying parent/guardian at all times.
  10. Food & Beverages: Outside food/beverages are permitted only where specifically allowed under the applicable booking/package terms.
  11. Force Majeure: Moonlit Moments shall not be liable for failure or interruption of services caused by circumstances beyond its reasonable control, including power outages, natural disasters, government restrictions, fire, flooding or other unforeseen events.
  12. Acceptance: By entering the premises and using the facilities, the customer acknowledges and agrees to these Terms & Conditions.

For assistance or complaints, please contact Moonlit Moments management.

MOONLIT MOMENTS
Your Celebration. Your Story. Your Moment.

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T&C

Refund & Cancellation Policy

Last Updated: 4 August 2026

At Moonlit Moments, every booking reserves the entire private theatre exclusively for you. Therefore, our cancellation policy is designed to ensure fairness for all guests.

Cancellation by Customer

  • More than 48 hours before the booking: Full refund.
  • Between 24–48 hours before the booking: 50% refund.
  • Less than 24 hours before the booking: No refund.

Rescheduling

  • One complimentary reschedule is permitted if requested at least 24 hours before the scheduled booking, subject to slot availability.
  • Requests made within 24 hours may not be accommodated.

Advance Booking Amount

  • The booking advance is adjusted against your final bill.
  • If the booking is cancelled within the non-refundable period, the advance shall stand forfeited.

Cancellation by Moonlit Moments

If we are unable to provide the booked experience due to unforeseen circumstances, guests will receive either:

  • a full refund, or
  • the option to reschedule at no additional cost.

Refunds, where applicable, are generally processed within 7–10 business days.

Terms & Conditions

Last Updated: 4 August 2026

By booking with Moonlit Moments, you agree to the following:

  1. The venue is intended for private entertainment and celebrations only.
  2. Booking confirmation is subject to receipt of the advance payment.
  3. Guests are requested to arrive 10 minutes before their scheduled slot.
  4. Late arrival does not extend the booking duration.
  5. Outside food or beverages are not permitted unless expressly approved.
  6. Illegal activities, smoking, narcotics, or disruptive behaviour are strictly prohibited.
  7. Guests shall be responsible for any intentional damage caused to the property or equipment.
  8. Decorations provided by customers must be removed before leaving unless arranged with us.
  9. Content played during screenings must comply with applicable copyright and legal requirements. Guests are responsible for ensuring they have the right to stream or display any content they bring.
  10. Moonlit Moments reserves the right to refuse entry or terminate a booking in cases of misconduct or violation of these Terms.
  11. Prices, packages, timings and services may change without prior notice.

Privacy Policy

Last Updated: 4 August 2026

Moonlit Moments values your privacy.

Information We Collect

  • Name
  • Mobile number
  • Email address (if provided)
  • Booking details
  • Payment confirmation details
  • Messages sent through WhatsApp, Instagram or our website

How We Use Your Information

We use your information to:

  • Confirm bookings
  • Provide customer support
  • Send booking confirmations
  • Improve our services
  • Comply with legal obligations

Payment Information

Online payments are securely processed through third-party payment providers. We do not store your card or banking credentials.

Information Sharing

We do not sell or rent your personal information. Information may only be shared with payment processors or where required by law.

Data Security

Reasonable security measures are implemented to protect customer information; however, no internet transmission can be guaranteed to be completely secure.

Contact

For any privacy-related concerns, please contact Moonlit Moments through the contact details available on our website.

Delivery & Shipping Policy

Last Updated: 4 August 2026

Moonlit Moments provides experience-based services and does not ship physical products.

Service Delivery

  • Upon successful payment, customers receive booking confirmation via WhatsApp, SMS, email, or through the booking platform.
  • Services are delivered at the booked date and time at the Moonlit Moments venue.

Food & Beverage

Food ordered as part of your package will be served at the venue during your booked session.

Digital Deliverables

Where applicable, booking confirmations and invoices are delivered electronically.

Shipping

Since no physical goods are shipped, shipping charges, courier timelines and delivery logistics are not applicable.

Experienced professionals dedicated to your success.

Proven results that speak for themselves.

Moonlit Moments

7230873505

Copyright © 2026 Moonlit Moments  - All Rights Reserved.



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